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FAQ | Das ist Casino
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FAQ | Das ist Casino
Frequently Asked Questions
Most Popular
As a new player at DasIstCasino you’re eligible for a massive welcome package spread across your first 3 deposits.
1. On your first deposit you’ll get 100% up to 100€ + 50 FREE SPINS
2. On your second deposit you’ll get 75% up to 100€
3. On your third deposit you’ll get 75% up to 100€ + 50 FREE SPINS
You can create an account by
registering here . All you need to enter into the registration form is an updated email address and password. Email confirmation is not necessary to start playing. After you register you’ll automatically get your 100% up to 100€ + 100 FREE SPINS bonus on your first deposit.
If you forgot your password you can get a new password immediately using the forgot password page. If you run into any issues our super friendly 24/7 support staff will help you in real time via chat – the orange icon at the bottom right of this page will open chat – or email at support@dasistcasino.com
At DasIstCasino we hold fair gaming to the highest standards and provide to our players only the best fair and responsible gaming providers. Still concerned? Many DasIstCasino games carry the “provably fair’ ribbon and these games let you monitor the random number algorithm after each round so you can feel completely safe with your gaming experience.
Apart from that, all games hold necessary Random Number Generation certificates and DasIstCasino is certified and licensed by the MGA, ensuring that DasIstCasino stays a reliable place to play.
Account
You can create an account by
registering here . All you need to enter into the registration form is an updated email address and password. Email confirmation is not necessary to start playing. After you register you’ll automatically get your 100% up to 100 € + 100 FREE SPINS bonus on your first deposit.
If you forgot your password you can get a new password immediately using the forgot password page. If you run into any issues our super friendly 24/7 support staff will help you in real time via chat – the orange icon at the bottom right of this page will open chat – or email at support@dasistcasino.com
Our friendly 24/7 live chat support can quickly assist you in real time to retrieve your email address. Start live chat now by clicking on the orange chat icon at the botom right of this page or send us an email at support@dasistcasino.com to reclaim your lost email.
Unfortunately you are not allowed to change it, so please be sure that you enter the right address while registering. Note you can have only one player account at our website.
Sorry, it is strictly prohibited. All DasIstCasino players are able to register a unique and single account per user / IP address / computer / household. For more information check Terms and Conditions.
To add another currency to your account, log into your player profile, click on the “Add Currency” button after that and select the required currency from the dropdown menu.
Once you have added the required currency, just click on the “Select” link that is next to the currency that you want to become active.
Deposits and Withdrawals
You can top up your casino balance and make cashouts in EUR, USD, CAD, NOK and RUB.
You must be tired of waiting for your deposits to be confirmed? You will not have to do it here, at DasIstCasino, because they will be processed in a blink of an eye! You can start placing bets straight away.
Most of accessible methods are free, but a few of them take a small fee, so please double-check all the information on our Payments page in order to avoid any issues.
The minimum deposit amount allowed at DasIstCasino is €20. You can make a cashout request if you are going to withdraw at least €20. You can visit our Payments page to find out more details about each payment method.
Like all decent casinos, we do our best to process all your payments as rapidly as possible. Sometimes, however, we need to check the case thoroughly and so more time is required for processing (up to 12 hours). To find out the required time for each payment method, please go to our Payments page.
Bonuses
As a new player at DasIstCasino you’re eligible for a massive welcome package spread across your first 3 deposits.
1. On your first deposit you’ll get 100% up to 100€ + 50 FREE SPINS
2. On your second deposit you’ll get 75% up to 100€
3. On your third deposit you’ll get 75% up to 100€ + 50 FREE SPINS
You do not need to paste any codes or claim anything to get the welcome bonus. All you have to do is make a deposit of at least €20. The bonus will be added automatically to your account.
You must wager your bonus amount 50 (fifty) times before you can withdraw your funds. To find out the information on active bonuses and their wagering requirements go to your personal profile and click on the ‘Bonuses’ tab. For more information, please visit our Bonus Terms and Conditions page or contact our Support Service Team either via email support@DasistCasino or Live Chat.
The Casino
At DasIstCasino we hold fair gaming to the highest standards and provide to our players only the best fair and responsible gaming providers. Still concerned? Many DasIstCasino games carry the “provably fair’ ribbon and these games let you monitor the random number algorithm after each round so you can feel completely safe with your gaming experience.
Apart from that, all games hold necessary Random Number Generation certificates and DasIstCasino is certified and licensed by the MGA, ensuring that DasIstCasino stays a reliable place to play.
Yes, all players are able to practice or play their favourite games without the risk of losing real money. Just click “Demo” to load the game in the demo play mode.
If the game freezes while you are playing, your latest game round may stay unfinished. However, in such cases it is usually played on the server and the winnings, if any, are added to your balance.
First, please check your Flash and Java software versions. To play any of the games, players must have the latest version of Java and Flash installed on their devices. Second, check your Internet connection because you might have lost it. Third, please clear your browser cache and cookies, restart the browser and try again. In case it still does not work, contact our Support Service Team. We will find a solution to any of such problems!
Security
We use the best and most innovative technologies, 128-bit Secure Socket Layer encryption and PGP protocol included, to ensure safe and secure data transfer.
To upload the required documents, go to your personal profile and click on the ‘Documents’ tab. Please mind that the file size should not exceed 2MB. Accepted file formats are pdf, gif, jpeg, jpg, bmp, png and tif. Once the documents are uploaded, please wait until we check them and verify your account. You can find out the status of your documents by clicking on the ‘Documents’ tab like before.
Normally it takes up to several hours. Note that in case your uploaded documents do not comply with the law of Malta, we have the right to reject them and request to upload alternative copies.
Responsible gaming
Sure. You are able to either self-exclude yourself for a specified period of time in your personal profile or let our Support Service Team close your account with a possibility to reopen it later. Just contact them directly through Live Chat or send an email to support@DasistCasino.com. They work 24/7 and will sort everything out as fast as possible.
Sure, you can close your account forever or do it with a possibility to reopen later. If you do it for good, please mind that you will not be able to open it again or create a new player’s account at our casino. You can self-exclude yourself in your personal profile or let our Support Service Team do it for you. Just contact them directly through Live Chat or send an email to support@DasistCasino.com.
